Cancellations and Refund Policy

Standard Orders:

• Cancellation Window: You may cancel your order within 24 hours of placing it to receive a full refund. After 24 hours, cancellations may be more challenging, especially if the item has already been processed or shipped. To initiate a cancellation, please reach out to us promptly at info@theleatherhut.in.
• Processed Orders: If your order has moved into the processing stage (typically after 24 hours), we may not be able to cancel it immediately, but we will work with you to explore available options.

Personalized and Custom Orders:

• Production Status Check: Due to the made-to-order nature of our personalized items, cancellation requests for these orders are handled differently. If production on your customized item has not yet begun, we will happily cancel your order and issue a full refund. However, once the item enters production, cancellation may no longer be possible.
• Contact Us Promptly: To check the production status of your personalized order and request a cancellation, please contact us as soon as possible. We recommend reaching out within the first 24 hours to increase the likelihood that production has not started.

Refunds for Canceled Orders:

• Processing Time for Refunds: Refunds for canceled orders will be issued to the original payment method used. Please allow 5-7 business days for the refunded amount to appear in your account, as processing times vary by bank or card provider.
• Refunds for Personalized Orders: For partially processed personalized items, partial refunds may be available based on material or labor costs incurred up to the point of cancellation. Contact us for specific details.

For information on returns, exchanges, or refunds for received items, please refer to our Returns Policy. We appreciate your understanding and are here to assist with any questions!