Refund policy

Order Cancellations: You may cancel your order within 24 hours of placing it for a full refund. After 24 hours, cancellations may not be possible if the order has already been processed or shipped.

Refunds: Refunds for canceled orders will be issued to the original payment method used. It may take 10-12 business days for the refunded amount to appear in your account, depending on your bank's processing time. For refunds related to returned products, please refer to our Returns Policy.

Personalized Items: Cancellation and refund requests for personalized items depend on the production status. If production has not yet begun, the order may be canceled. Please contact us as soon as possible to confirm the production status and request a cancellation.

Returns Policy:

Eligibility for Returns:  To be eligible for a return, your item must be unused, in the same condition as received, and in its original packaging. Unfortunately, returns and refunds are not applicable for customized or personalized products. Items that do not meet these criteria will not be accepted for return or refund.

Damaged or Defective Items: In the rare event that your item arrives damaged or defective, please contact us immediately with photos of the issue for a replacement or refund. Claims for damaged items must be made within 3 days of receiving the order.

Proof of Purchase: A receipt or proof of purchase is required to process any return. Without this, returns will not be accepted.

Return Initiation: To initiate a return, please contact us at info@theleatherhut.in. This must be done within 15 days of receiving the order. Once approved, returns should be sent to the following address: The Leather Hut, 34/22-A, Pattani Moosa Miyan Street, Ambur-635802, Tirupattur District, Tamil Nadu.

Return Shipping: All returns must be shipped via a courier service with tracking options. The buyer is responsible for the cost of return shipping, which is non-refundable. The Leather Hut cannot be held responsible for packages that are lost or damaged during transit.

Refund Processing: Once we receive your return, we will inspect the item to determine if it meets our return criteria. If approved, the refund will be processed to your original payment method within 10-12 business days, depending on your bank's processing time. The Leather Hut reserves the right to approve or reject refund claims after inspecting the returned item.

Exchanges: We do not offer direct exchanges. If you wish to exchange an item, you must first return the original item (following the above guidelines) and then place a new order.

The Leather Hut reserves the right to approve/reject refund claims after inspection of items returned.

For any questions regarding returns, please contact us at info@theleatherhut.in